At Ramky Cleantech Services Pte Ltd, the confidentiality and security of your personal data are of paramount importance to our business.
Ramky Cleantech Services Pte Ltd complies with the Singapore Personal Data Protection Act 2012 (the “Act”) in respect of the collection, use, and disclosure of your personal data. In particular, we will ensure that:
- Only fair, proper and legitimate means are employed to collect personal data;
- Personal data collected and used is accurate;
- Personal data is protected by appropriate safeguards and made available only to authorised persons; and you have the right to access and request corrected of your personal data.
This Statement of Personal Data Protection (the “Statement”) explains how Ramky Cleantech Services Pte Ltd collects, uses, and discloses your personal data. Please read it carefully and contact us with any questions using the information provided in Section 7, below.
1. PERSONAL DATA PROTECTION PRINCIPLE
A. Notification of purpose and consent
- Unless otherwise required or permitted by law, we will notify you of the purposes for which we intend to collect, use or disclose your personal data. This will occur on or before the time of the collection, use or disclosure. We limit the personal data we collect to that which is necessary for, or related to, these purposes.
- Unless otherwise required or permitted by law, we will only collect, use or disclose personal data with your consent.
- You may withdraw your consent for us to collect, use and disclose your personal data.
B. Access and correction
- Upon request, we will provide you with access to your personal data and information about the ways in which your personal data may have been used or disclosed in the past year, as required or permitted by laws.
- You may also verify the accuracy and completeness of your personal data, and request that it be amended, if appropriate. We will respond to these requests in accordance with our personal data practices and policies and in accordance with the law.
- We aim to keep our records of your personal data accurate and up to date as is necessary to fulfil the purposes for which the data was collected and used. For this reason, you are required to update your personal data by informing us of any changes as promptly as you can.
- We will protect your personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, in order to protect it from unauthorized access, use or disclosure.
- Ramky Cleantech Services Pte Ltd complies with applicable regulatory requirements with respect to the retention of personal data.
- We have designated individuals who are responsible for monitoring our ongoing compliance with the Act. (See Section 7, below).
- We will make information about our personal data protection policies, practices and complaint process available to you through this Statement, and upon request.
2. NOTICE TO OUR CLIENTS PURSUANT TO THE PERSONAL DATA PROTECTION ACT 2012
A. Personal data we collect
As a provider of environmental hygiene, car park solutions and other services, we may collect the following personal data from you:
- General identification and contact information (name, address, telephone number, age, data of birth, gender, marital status, occupation, vehicle licence plate number, etc);
- Identification numbers issued by government agencies (NRIC number, passport number, foreign identification number, etc);
- Financial information and account details (credit card numbers, bank account numbers, etc);
- Information from cookies, or similar technologies, in order to enable or enhance the functionality of our websites, or to analyse visitor traffic for marketing or other purposes;
- Images, photographs, videos, CCTV footage, voice recordings and electronic communications;
B. How we use personal data
The purpose for which personal data of our clients may be collected or used will vary depending on the nature of your relationship with us. For example, we may use your personal data to:
- Confirm your identify and uniquely identify you;
- Confirm the accuracy of the information collected;
- Properly administer the services we provide, including the investigation, review, assessment, settlement of claims;
- Communicate with you, especially with the services provided by us, updates and changes;
- Provide you with ongoing services and respond to your queries or instructions;
- Make or obtain payments;
- Recover any debts owed to us;
- Detect, investigate and prevent fraud, or other unlawful or improper activities;
- Coach employees and monitor for service quality assessment;
- Comply with all legal and regulatory requirements within and outside Singapore including disclosures to judicial, regulatory, government, statutory authorities and industry entities;
- Resolve complaints, and handle requests for data access or correction;
- Conduct compliance monitoring and audit reviews;
- Compile statistics to design and improve services, or participate in industry exercises and studies;
- Assist us to understand the current and future needs of our services, for example, to conduct surveys and other forms of market research and analysis;
- Perform any functions and activities related to services including but not limited to marketing, audit, reporting, research, analysis, general servicing and maintenance of online and other services;
- Conduct checks with the National Do Not Call Registry and our internal Do Not Call Registry;
- Comply with any contractual or other commitment or arrangement with local or foreign regulators, governmental bodies, or industry recognised bodies (whether within or outside Singapore) that is assumed by or imposed on us or any member of our group of companies by reason of its financial, commercial, business or other activities in or related to the jurisdiction of the relevant local or foreign regulators, governmental bodies, or industry recognised bodies;
- For operational purposes, credit assessment, credit scoring models or statistical analysis (including in each case, behaviour analysis and evaluation of the overall relationship with our group of companies which includes using such data to comply with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within our group of companies and/or other use of data and information in accordance with any group-wide programmes for compliance or other unlawful activities), whether on our clients or otherwise;
- Exercise any rights we may have in connection with the provision of services to you;
- Enable an actual or proposed assignee, transferee, participant or sub-participant of our rights or business to evaluate the transaction intended to be the subject of the assignment, transfer, participation or sub-participation;
- Market new services where specifically or deemed consented to or where permissible under applicable laws or regulations; or
- For any other purposes specifically provided for in any particular service offered by us or permitted or required by law or the relevant authorities.
C. To whom we disclose personal data
Personal data held by us will be kept confidential, but we may disclose or transfer such personal data to the following persons and/or entities (whether within or outside Singapore) for any of the purposes set out in paragraph above:
- Any person in connection with any claims made by or against or otherwise involving our clients in respect of any services provided by us;
- Any agent, contractor or third party service provider who provides administrative, consultative, telecommunications, computer, information technology, payment, data processing or storage, or any member of our group of companies in connection with the operation of our business, including any custodian, administrator, investment manager, investment advisor or distributor;
- Any credit reference agencies or, in the event of default, any debt collection agencies;
- Any medical service providers;
- Any person which has undertaken to us or any member of our group of companies to keep such personal data confidential;
- Any member of our group of companies, where such a disclosure is required for the provision of services to you;
- Any person to whom we or any member of our group of companies is under an obligation or otherwise required to make disclosure under the requirements of any laws, rules, regulations, codes of practice, guidelines or guidance binding on or applicable to us or any member of our group of companies including but not limited to any local or foreign regulators, governmental bodies, or industry recognised bodies; or
- Any person to whom we or any member of our group of companies is under an obligation or otherwise required to make disclosure pursuant to any contractual or other commitment or arrangement with local or foreign regulators, governmental bodies, or industry recognised bodies that is assumed by or imposed on us or any member of our group of companies by reason of its commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign regulators, governmental bodies, or industry recognised bodies.
3. WITHDRAWAL OF CONSENT
You may withdraw consent for us to collect, use or disclose your personal data for any purpose (e.g. send you any marketing messages) by contacting us directly or submitting a completed withdrawal of consent from which can be downloaded from our corporate website at www.ramky.com.sg. Upon receipt of your notice to withdraw consent, we will inform you of the likely consequences of the consent withdrawal. In some cases, withdrawing you consent may have an impact on our ability to provide services to you.
4. TRANSFER OF PERSONAL DATA OUTSIDE OF SINGAPORE
We operate our business in Singapore and for contractual, legal or business reasons, we may transfer personal data to any member of our group of companies or service providers located outside of Singapore. We will use legally binding instruments and other safeguards to ensure that appropriate levels of protection necessary to maintain the security of your personal data are in place and that any transferred personal data is processed only in accordance with the Act and any other applicable laws and regulations.
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6. CHANGES TO STATEMENT OF PERSONAL DATA PROTECTION
We reserve the right to modify or change this Statement at any time. The date as stated below indicates the last time this Statement was materially revised. If we make any material change to the Statement, we will notify you on this webpage or by other means such as a statement insert.
We urge you to review this webpage periodically to read and understand our latest policy regarding the handling of your personal data.
7. DO NOT CALL (DNC) REGISTRY
If you have registered your telephone number with the national Do Not Call (DNC) registry, we will not send promotional and marketing messages via telephone numbers unless you have provided Ramky Cleantech Services Pte Ltd consent to do so.
8. CONTACT INFORMATION
For any complaints, questions, concerns about our personal data protection policies and practices, withdrawal of consent, or to request access to, update or correct the personal data within our procession and control, please contact:
The Data Protection Officer
Ramky Cleantech Services Pte Ltd
16 Jalan Kilang #02-01
Hoi Hup Building
Email: [email protected]
You may also direct certain correction requests or withdrawals of marketing consent to our customer service officers at 68765400 or email to [email protected] or visit us at the above address during our normal business hours.